.component-ticket-replies .reply-item {
    position: relative;
    border-radius: 20px;
    padding: 20px 25px;
    margin-bottom: 20px;
    color: #fff;
}

.component-ticket-replies .reply-item.user-client {
    background-color: #102430;
}

.component-ticket-replies .reply-item.user-agent {
    background-color: #1f3441;
}

.component-ticket-replies .reply-header {
    font-weight: 600;
    margin-bottom: 15px;
    font-size: 12px;
}

.component-ticket-replies .user-agent .reply-header {
    padding-left: 22px;
}

.component-ticket-replies .user-agent .reply-header:before {
    display: block;
    content: '';
    width: 12px;
    height: 12px;
    background-image: url(/wp-content/themes/portal/assets/images/fr-blue-arrow.png);
    background-position: 50%;
    background-size: contain;
    position: absolute;
    top: 23px;
    left: 23px;
}

/* Attachments */
.component-ticket-replies .reply-attachments {
    margin-top: 30px;
}

.component-ticket-replies .reply-attachments h5 {
    margin-bottom: 0;
}

.component-ticket-replies .reply-attachments ul {
    margin: 0;
    font-size: 14px;
}

.component-ticket-replies .reply-attachments li {
    margin-bottom: 0;
}

.component-ticket-replies .reply-attachments a {
    color: #7bd9ff;
    transition: .3s;
}

.component-ticket-replies .reply-attachments a:hover {
    color: #fff;
}